Terms & Conditions
Last Updated: September 14, 2026
Welcome to AskJenJones.com, owned and operated by 12873711 Canada Inc., operating as Ask Jen Jones (“Ask Jen Jones,” “we,” “us,” or “our”).
These Terms & Conditions (“Terms”) govern your use of AskJenJones.com and, where applicable, your purchase or use of services, sessions, programs, workshops, courses, digital resources and other offerings provided by Ask Jen Jones.
By accessing or using this website, purchasing an offering, registering for a program or otherwise using our services, you agree to these Terms and any additional terms that are clearly presented to you in connection with a particular offering.
If you do not agree with these Terms, please do not use the website or purchase or participate in the applicable offering.
1. Eligibility
Our website and services are generally intended for individuals aged 18 or older.
In limited circumstances, we may agree to provide an appropriate service involving a person under 18 where a parent or legal guardian makes the request, participates as required and provides any consent or authorization we determine is appropriate or legally required.
2. Website Content
The content available through AskJenJones.com is provided for general informational, educational, personal-development and spiritual purposes.
Website content may be updated, modified, replaced or removed without notice.
While we make reasonable efforts to provide useful and accurate information, we do not guarantee that all website information will always be complete, current, error-free or suitable for every individual or circumstance.
Your use of website content is also subject to our Disclaimer.
3. Services and Offerings
Ask Jen Jones may offer services and products including, but not limited to:
- Individual sessions
- Coaching and mentoring
- Spiritual and personal-development services
- Energy-based or Reiki-related services
- Workshops and events
- Group programs
- Courses and educational experiences
- Digital resources and materials
- Online or virtual services
- Applications and AI-enabled experiences
- Other services, programs or products introduced from time to time
The specific features, duration, format, price, inclusions and conditions of an offering will be described on the applicable sales, registration, booking or information page or in other materials provided for that offering.
We may modify, discontinue or replace offerings at our discretion, subject to any existing obligations to customers who have already purchased an offering.
4. Bookings and Registration
Appointments and certain services may be scheduled through third-party booking platforms such as Acuity Scheduling.
You are responsible for providing accurate information when booking or registering and for reviewing the details of your appointment, program or purchase.
Additional scheduling, attendance, cancellation or participation requirements may apply to particular services and will be communicated through the applicable booking process, service description, Coaching Guidelines, program terms or other agreement.
5. Prices and Payments
Unless otherwise stated, prices displayed on AskJenJones.com are listed in United States dollars (USD).
Ask Jen Jones is operated by a Canadian corporation. Your financial institution or payment provider may apply currency conversion rates, foreign transaction fees, taxes or other charges depending on your location and payment method. Such third-party charges are outside our control.
Payments may be processed through third-party providers, including Acuity Scheduling and Stripe.
By submitting payment information to an authorized payment provider, you authorize the applicable transaction and agree to the provider’s applicable terms and policies.
You are responsible for ensuring that the payment and billing information you provide is accurate and that you are authorized to use the selected payment method.
Applicable taxes may be added where required.
6. Cancellations, Rescheduling and Refunds
Cancellation, rescheduling and refund rights may vary depending on the type of service, program, event, digital product or other offering purchased.
Our Refund Policy forms part of these Terms.
Specific offerings may also have additional cancellation, transfer, attendance or refund conditions disclosed before purchase or registration.
Where offering-specific terms conflict with a general policy, the terms expressly presented for that particular offering will apply to the extent permitted by applicable law.
Nothing in these Terms is intended to remove any consumer right that cannot legally be waived or excluded.
7. Coaching and Client Responsibilities
Where you participate in coaching, mentoring, facilitation, spiritual, energetic or personal-development services, our Coaching Guidelines may also apply.
Those guidelines may address matters including the nature and scope of the relationship, confidentiality, scheduling, participation, communication, responsibilities, boundaries and expectations.
You remain responsible for your own choices, actions, decisions and results.
Please review our Disclaimer for additional information regarding the nature and limitations of our services.
8. Intellectual Property
Unless otherwise stated, the website and materials created and provided by Ask Jen Jones are owned by or licensed to 12873711 Canada Inc.
This may include, without limitation:
- Written content
- Videos and audio recordings
- Graphics and visual materials
- Course and program materials
- Worksheets and exercises
- Frameworks and methodologies
- Training materials
- Digital downloads
- Workshop materials
- Branding
- Website design elements
- Application content
- AI-related prompts, structures or proprietary materials
- Other original content and resources
Purchasing or receiving access to our materials does not transfer ownership of our intellectual property to you.
Unless we expressly give written permission otherwise, materials provided for your individual use may not be copied, reproduced, republished, distributed, sold, sublicensed, publicly displayed, commercially exploited, used to create competing products or services, or shared with others.
Additional intellectual-property provisions may apply to specific programs, products or services.
9. Personal Use and Access
Where you purchase access to a digital product, course, program, membership, application or protected resource, your access is personal to you unless the offering expressly permits multiple users.
You may not share login credentials, access links, paid materials or protected content with unauthorized persons.
We may suspend or terminate access where we reasonably believe access is being shared, misused, used unlawfully or used in material violation of these Terms.
10. Acceptable Use
You agree not to use AskJenJones.com, our services or our technology to:
- Violate applicable law
- Infringe the rights of another person
- Attempt unauthorized access to systems, accounts or protected materials
- Introduce malicious code or intentionally interfere with website or service operation
- Harvest or improperly collect information about other users
- Impersonate another person
- Reproduce or distribute protected content without authorization
- Use our services or materials for fraudulent, abusive or unlawful purposes
We reserve the right to restrict access where reasonably necessary to protect our business, intellectual property, clients, users, systems or legal rights.
11. Artificial Intelligence and Applications
Ask Jen Jones may develop or provide applications, AI-enabled experiences, automated tools or other digital services.
AI-generated and automated outputs can contain errors, omissions, unexpected results or information that is incomplete or inappropriate for a particular circumstance.
You remain responsible for evaluating such outputs and deciding whether and how to use them.
AI-enabled tools and applications are not substitutes for medical, mental-health, legal, financial or other regulated professional services.
Additional terms, privacy disclosures, usage restrictions or consent requirements may apply to a particular application or AI-enabled offering when it becomes available.
12. Third-Party Platforms and Links
Our website and services may use or link to third-party websites, applications, payment processors, scheduling systems, video platforms and other technology providers.
We do not control those third-party services and cannot guarantee their availability, security, content or performance.
Your use of a third-party service may also be governed by that provider’s own terms and privacy practices.
The presence of a third-party link does not necessarily constitute an endorsement of all content, products, services or views associated with that third party.
13. Testimonials and Results
Testimonials, client experiences, examples and case studies may describe the experiences of particular individuals.
Individual results vary.
Nothing presented through the website or our marketing materials should be interpreted as a guarantee that you will experience the same or any particular result.
14. Disclaimer of Warranties
To the fullest extent permitted by applicable law, AskJenJones.com and our content, services and offerings are provided without warranties or guarantees that are not expressly stated in writing.
We do not guarantee uninterrupted website availability, error-free technology, particular personal or business outcomes, or that every service or resource will be suitable for every person.
Additional information concerning the nature and limitations of our services is contained in our Disclaimer.
15. Limitation of Liability
To the fullest extent permitted by applicable law, 12873711 Canada Inc., operating as Ask Jen Jones, and its directors, officers, employees, contractors and representatives will not be liable for indirect, incidental, special, consequential or similar damages arising from or related to the use of this website, its content, or our services or offerings.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
16. Privacy
Your use of the website and our handling of personal information are subject to our Privacy Policy.
Please review that policy to understand how personal information may be collected, used, disclosed and protected.
17. Copyright
Our Copyright Notice forms part of these Terms and provides additional information concerning permitted and prohibited uses of our content and intellectual property. Note: paid/private materials, recordings and replays cannot be shared with unauthorized people; see the fuller rules. Copyright & Intellectual Property Notice
18. Suspension or Termination
We may suspend or terminate access to a website feature, digital resource, program, application or other service where reasonably necessary because of:
- Material violation of these Terms
- Non-payment
- Fraudulent or unlawful activity
- Abuse, harassment or threatening behaviour
- Unauthorized sharing or misuse of protected materials
- Security concerns
- Conduct that materially disrupts a program or service
- Circumstances in which continued participation is reasonably determined to be inappropriate or unsafe
Where appropriate, offering-specific terms may address what happens to fees or access following suspension or termination.
19. Changes to These Terms
We may update these Terms periodically to reflect changes to our website, services, technologies, business practices or legal requirements.
The current version will be posted on AskJenJone