Refund, Cancellation & Rescheduling Policy
Last Updated: September 14, 2026
This Refund, Cancellation & Rescheduling Policy applies to purchases made directly from 12873711 Canada Inc., operating as Ask Jen Jones (“Ask Jen Jones,” “we,” “us,” or “our”).
Because Ask Jen Jones offers different types of services, programs, workshops, events, physical products and digital offerings, cancellation and refund conditions vary according to the offering purchased.
Please review the applicable terms before completing your purchase.
1. Individual Sessions and Appointments
Individual coaching, mentoring, Reiki, energy-based, spiritual and other scheduled sessions are generally non-refundable once purchased, except where otherwise required by applicable law or expressly stated at the time of purchase.
We understand that schedules sometimes change.
If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice.
Appointments cancelled or rescheduled with less than 24 hours’ notice may be forfeited and will not be eligible for a refund or credit.
Failure to attend a scheduled appointment without notice (“no-show”) will result in forfeiture of the appointment and any amount paid for it.
Where sufficient notice is provided, an eligible appointment may be rescheduled in accordance with the booking conditions applicable to that service.
2. Application-Based and Limited-Enrollment Programs
Certain Ask Jen Jones programs are application-based and intentionally limited to a small number of participants.
Submitting an application does not guarantee acceptance into a program.
If your application is accepted, you will be provided with the applicable enrollment and payment information. A deposit or other required payment may be required to confirm your enrollment and reserve your place.
Reserved Program Seats
Once the required payment has been made and your enrollment has been confirmed, your place in the program is reserved specifically for you.
Because these programs have limited enrollment, reserving your place may mean that the seat is no longer available to another applicant.
For this reason, payments made toward an application-based or limited-enrollment program are non-refundable once your enrollment has been confirmed, except where otherwise required by applicable law.
This applies whether you:
- Withdraw before the program begins;
- Decide not to participate;
- Fail to attend;
- Miss individual sessions or portions of the program;
- Discontinue participation after the program has begun; or
- Otherwise choose not to complete the program.
Your decision not to attend or complete the program does not create a right to a refund.
Payment Plans
If you enroll using a payment plan, the payment plan is a method of paying the agreed total program investment and is not a pay-as-you-attend arrangement.
By selecting a payment plan, you remain responsible for the full agreed program investment according to the payment schedule provided at enrollment.
Withdrawing from the program, failing to attend, missing sessions or discontinuing participation does not automatically cancel your remaining payment obligations.
The full program investment must be paid no later than the end of the program unless Ask Jen Jones expressly agrees otherwise in writing.
Failed or Missed Payments
If a scheduled payment is declined, missed or otherwise not received when due, your participation in and access to the program, program sessions, materials, community spaces or other program resources may be temporarily suspended until the outstanding payment is received.
We may contact you and provide a reasonable opportunity to bring your account current.
Depending on the amount outstanding, timing within the program, previous payment history and other relevant circumstances, Ask Jen Jones may determine whether participation can resume after payment or whether you will be removed from the program.
Removal or suspension because of non-payment does not automatically cancel amounts that remain owing under your agreed program payment commitment.
All outstanding program payments must be received no later than the end of the program unless another arrangement has been expressly agreed to by Ask Jen Jones in writing.
If Ask Jen Jones Cancels the Program
If Ask Jen Jones cancels a program and does not provide a reasonable rescheduling, replacement or alternative arrangement, participants will receive an appropriate refund or credit for the portion of the program that Ask Jen Jones is unable to provide.
Program-Specific Terms
Individual programs may have additional enrollment, payment, participation, cancellation or other terms provided during the application and enrollment process.
Those program-specific terms form part of the participant’s agreement with Ask Jen Jones and should be reviewed before enrollment is confirmed.
Nothing in this Policy limits rights or remedies that cannot legally be waived under applicable law.
3. Live Online Classes and Workshops
Live online classes and workshops that are open for general registration and are not application-based limited-enrollment programs are subject to the cancellation terms disclosed for the particular offering.
Unless different terms are stated at registration:
- Cancellations received 14 or more days before the scheduled start date are eligible for a full refund.
- Cancellations received less than 14 days before the scheduled start date but before the offering begins are eligible for a 50% refund.
- Once the class or workshop has begun, the registration is non-refundable.
- Failure to attend or participate does not create a right to a refund.
If a class or workshop has expressly limited seating and registration reserves one of a limited number of spaces, it may instead be designated non-refundable at the time of registration.
Where appropriate, Ask Jen Jones may choose to permit a registration to be transferred to another available date or offering. Unless expressly stated otherwise, transfers are not guaranteed.
4. In-Person Workshops and Events
Unless different terms are disclosed for a particular offering, registrations for in-person workshops and events are non-refundable because seating, venue capacity, preparation, materials and other commitments may be based upon the number of registered participants.
Failure to attend does not create a right to a refund.
At the discretion of Ask Jen Jones, a registration may be permitted to transfer to another eligible date or Ask Jen Jones event, subject to availability.
If the replacement offering costs more, you will be responsible for the difference.
If the replacement offering costs less, the difference will not ordinarily be refunded or credited unless Ask Jen Jones expressly agrees otherwise.
If Ask Jen Jones cancels an event and does not provide a reasonable rescheduled or replacement event, an appropriate refund or credit will be provided for the cancelled offering, subject to applicable law.
5. Digital Products, Downloads and Courses
Digital products, downloadable materials, recordings and other immediately accessible digital content are generally non-refundable once access or delivery has been provided, except where otherwise required by applicable law.
Online courses may have their own refund or cancellation terms depending upon how and when access is provided.
Any course-specific refund terms displayed at the time of purchase will apply to that course.
6. Digital Applications, AI-Enabled Tools and Subscription Services
Ask Jen Jones may offer digital applications, AI-enabled tools, interactive experiences, subscription services or other technology-based products directly through AskJenJones.com.
Depending on the product, access may be offered through a one-time purchase, recurring subscription, membership or another pricing model.
The applicable price, billing frequency, access period, cancellation terms and any product-specific refund conditions will be disclosed before purchase.
One-Time Digital Purchases
Unless otherwise stated, one-time purchases of digital applications, AI-enabled tools or other digital products are non-refundable once access has been provided, except where otherwise required by applicable law.
Recurring Subscriptions
If a product is offered through a recurring subscription, the applicable billing frequency and renewal terms will be disclosed before purchase.
Subscriptions will continue and renew according to the terms presented at enrollment until cancelled in accordance with the applicable cancellation process.
Unless otherwise stated, cancelling a subscription prevents future renewal charges but does not provide a refund for a billing period that has already begun.
Access may continue through the end of the paid billing period unless otherwise specified.
Failed Subscription Payments
If a recurring payment is declined or cannot be processed, access to the applicable application, AI-enabled tool, subscription or digital service may be suspended until payment is successfully received.
Continued non-payment may result in termination of access.
Changes to Pricing or Subscription Terms
We may change pricing, features or subscription options as our digital products and services evolve.
Where a change affects an existing recurring subscription, reasonable notice of a material pricing or subscription change will be provided before the change applies to a future renewal where required.
Product-Specific Terms
Certain digital applications, AI-enabled tools or subscription services may have additional terms governing matters such as permitted use, account access, AI-generated content, intellectual property, privacy, data handling and acceptable use.
Any product-specific terms presented before or during enrollment form part of your agreement with Ask Jen Jones.
Nothing in this section limits rights or remedies that cannot legally be waived under applicable law.
7. Sale, Promotional and Special-Pricing Purchases
Items, services or offerings purchased at sale, promotional, clearance, discontinued or specially negotiated pricing may be designated as final sale.
Where an offering is final sale, that condition will be disclosed as part of the applicable offer or purchase terms.
Final-sale purchases are not eligible for refund except where otherwise required by applicable law.
8. Direct Physical Product and Author-Copy Sales
Ask Jen Jones may occasionally sell physical products directly, including author copies of books at workshops, speaking engagements, retreats or other in-person events.
Unless otherwise stated at the time of purchase, direct in-person sales are final sale.
If a physical item purchased directly from Ask Jen Jones is defective or damaged at the time of purchase, please bring the issue to our attention so we can review the circumstances and determine an appropriate resolution.
Products purchased through third-party retailers or marketplaces, including Amazon, are subject to the applicable retailer’s ordering, return, exchange and refund policies and should generally be addressed through the retailer from which the product was purchased.
Nothing in this section limits consumer rights that cannot legally be excluded.
9. If Ask Jen Jones Cancels an Offering
If Ask Jen Jones cancels a paid session, program, workshop or event and does not provide a reasonable rescheduling, replacement or alternative arrangement, we will provide an appropriate refund or credit for the portion of the offering that we are unable to provide.
We are not responsible for unrelated expenses incurred by participants, such as travel, accommodation or other third-party costs, except where liability cannot legally be excluded.
10. Exceptional Circumstances
We recognize that genuine emergencies and exceptional circumstances can occur.
Although this Policy establishes our standard cancellation and refund rules, you may contact us if an exceptional situation arises.
Any exception, accommodation, transfer or credit offered outside this Policy is at the discretion of Ask Jen Jones and does not create an obligation to make the same exception in another circumstance.
For clarity, this provision does not create an automatic right to a refund, credit or cancellation of an outstanding payment obligation where another section of this Policy states that a purchase or program is non-refundable.
Nothing in this Policy limits rights or remedies that cannot legally be waived under applicable law.
11. How to Contact Us About a Purchase
If you have a question, concern or issue involving a purchase, appointment, cancellation, payment or refund, please contact:
Ask Jen Jones
12873711 Canada Inc.
Email: [email protected]
Please include your name, the offering or item purchased, and your order or booking information, if available, so we can identify the transaction.
12. Relationship to Other Terms
This Policy should be read together with our Terms & Conditions and, where applicable, our Coaching Guidelines and any terms provided for a particular service, program, event or product.
If a particular offering has clearly disclosed refund, cancellation, payment or participation conditions that differ from this general Policy, those offering-specific conditions will apply to that purchase to the extent permitted by applicable law.