Privacy Policy
Last Updated: September 14, 2026
12873711 Canada Inc., operating as Ask Jen Jones (“Ask Jen Jones,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit AskJenJones.com, contact us, subscribe to our communications, book or purchase services, participate in our programs, workshops or offerings, or otherwise interact with Ask Jen Jones.
By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will obtain the appropriate form of consent based on the nature and sensitivity of the information involved.
1. Personal Information We May Collect
The information we collect depends on how you interact with Ask Jen Jones and may include:
Contact and Identification Information
We may collect information such as your:
- Name
- Email address
- Mailing or billing address
- Telephone number, where required or voluntarily provided
- Other contact information you choose to provide
Appointment and Service Information
When you schedule an appointment, service, consultation, program or other offering, we may collect information required to manage and provide that service, including appointment details and responses to intake questions.
Scheduling and appointment information may be collected through third-party scheduling services such as Acuity Scheduling.
Payment and Transaction Information
Payments for services may be processed through third-party platforms such as Acuity Scheduling and Stripe.
Payment transactions may require your name, billing address, credit or debit card information and other information required to process the transaction.
AskJenJones.com does not directly store your full payment-card information when payments are processed through these third-party payment providers. Payment information is handled according to the policies and security practices of the applicable payment processor.
We may retain transaction records such as the service purchased, payment status, transaction amount, date and other records reasonably required for accounting, taxation, dispute resolution and business administration.
Intake, Coaching and Client Information
Because of the nature of our coaching, facilitation, spiritual, energetic and personal-development services, clients may voluntarily provide information that is personal or sensitive.
This may include information concerning personal experiences, relationships, family circumstances, emotional experiences, spiritual experiences or beliefs, career or business circumstances, financial circumstances, goals, challenges, wellbeing, or other matters relevant to the service or support being requested.
This information may be provided through scheduling questionnaires, intake forms, Google Forms, email, video calls, conversations, coaching sessions, programs or other communications.
We ask that you provide only information that you are comfortable sharing and that is reasonably relevant to the service being provided.
Email Subscriptions and Waitlists
When you subscribe to our newsletter, email communications, resources or waitlists, we may collect information such as your name, email address, interests, signup source and subscription preferences.
Our email marketing and subscriber management may be provided through MailerLite or another email service provider disclosed at the time of collection.
Contact Forms and Communications
If you contact us through our website, email, a contact form or another communication channel, we may collect your name, email address, the contents of your message and any other information you voluntarily provide.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically by our website, hosting provider or authorized technology providers.
Depending on the technologies enabled on the website, this may include:
- Internet Protocol (IP) address
- Browser and device information
- Operating system
- Referring and exit pages
- Pages viewed
- Date and time of visits
- General website usage and performance information
- Cookie and similar technology information
We use this information where appropriate to operate, secure, maintain and improve the website and understand how it is being used.
2. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and communications
- Schedule and manage appointments
- Provide coaching, facilitation, spiritual, educational and other services
- Administer programs, workshops, courses and events
- Process and maintain records of purchases and transactions
- Deliver resources, products or services requested by you
- Manage client relationships
- Provide customer support
- Maintain waitlists
- Send newsletters, announcements, educational content, offers and other marketing communications where you have consented or where otherwise permitted by law
- Operate, maintain, troubleshoot and secure our website and technology
- Understand and improve our services, programs and website experience
- Maintain appropriate business, accounting, tax and transaction records
- Prevent or investigate fraud, misuse, security incidents or unlawful activity
- Establish, exercise or defend legal rights
- Comply with applicable laws, regulatory requirements and lawful requests
- Carry out other purposes that are disclosed to you at the time information is collected or for which you provide consent
We do not use sensitive personal information for unrelated marketing purposes simply because it was disclosed during a private client relationship.
3. Sensitive and Confidential Client Information
We recognize that clients may share highly personal information during coaching, facilitation, spiritual or other services.
We treat such information with care and limit its use to purposes reasonably connected with providing the requested services, administering the client relationship, meeting legal or professional obligations, or other purposes to which you have consented.
We do not sell confidential client information.
We do not disclose confidential client information to unrelated third parties for their independent marketing purposes.
However, confidentiality is subject to applicable law and may be limited where disclosure is required or permitted by law, necessary to protect legal rights or safety, or otherwise described in this Privacy Policy or an applicable client agreement.
Additional confidentiality expectations may also be addressed in coaching guidelines, client agreements, program terms or other service-specific documentation.
4. Email Marketing and Communications
If you subscribe to Ask Jen Jones marketing or newsletter communications, join a waitlist, or otherwise provide consent to receive promotional communications, we may send you emails regarding services, programs, workshops, resources, events, content and other Ask Jen Jones offerings.
Our email communications may be administered through MailerLite or another authorized email service provider.
You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email.
Unsubscribing from marketing communications does not necessarily prevent us from sending non-promotional communications that are required to administer an existing booking, transaction, program, client relationship or other service you have requested.
5. Cookies and Similar Technologies
AskJenJones.com may use cookies and similar technologies necessary for website functionality, security, preferences, performance and, where enabled, analytics or marketing.
We currently use a cookie-consent tool to provide information and available choices concerning cookies.
The specific cookies and technologies operating on the website may change as the website and its services evolve.
Where required, non-essential cookies or tracking technologies will be subject to appropriate notice and consent choices.
You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality or experience of the website.
6. Analytics and Advertising Technologies
We may use website analytics or advertising technologies from time to time to understand website usage, evaluate marketing performance or improve our services.
We do not represent that a particular analytics or advertising technology is currently active unless it has actually been implemented.
If technologies such as Google Analytics, Meta Pixel or similar tracking services are implemented, we will configure our privacy and cookie practices as appropriate and update our disclosures where necessary.
7. Third-Party Service Providers
We use third-party service providers to operate our business and deliver services.
Depending on how you interact with us, these providers may include services used for:
- Website hosting and administration
- Scheduling and appointment management
- Payment processing
- Email marketing
- Forms and questionnaires
- Video conferencing
- Cloud storage and document management
- Customer relationship management (CRM)
- Website security and performance
- Communications
- Analytics, where enabled
- Applications, digital platforms and technology used to deliver our services
Current or anticipated providers may include DreamHost, WordPress-related service providers, Acuity Scheduling, Stripe, MailerLite, Google Workspace/Google Drive, Zoom and our CRM provider.
These service providers may process personal information on our behalf as necessary to perform the services for which they are engaged. Their handling of information may also be governed by their own privacy policies, terms and security practices.
We seek to use reputable service providers and take reasonable steps appropriate to the circumstances to protect personal information entrusted to third parties.
8. International and Cross-Border Processing
Ask Jen Jones operates from Canada and serves clients internationally.
Some of our service providers, cloud platforms or technology providers may store or process personal information outside Canada, including in the United States or other jurisdictions.
As a result, personal information may be subject to the laws of the jurisdiction in which it is stored or processed and may, where legally required, be accessible to courts, law enforcement, regulatory bodies or national security authorities in those jurisdictions.
9. Artificial Intelligence, Applications and Emerging Technologies
Ask Jen Jones may introduce applications, AI-enabled tools, automated systems or other digital technologies as part of future services and client experiences.
Where these technologies collect, process or use personal information, this Privacy Policy will apply to that information unless a separate privacy notice or policy is provided.
Depending on the nature of the technology and information involved, we may provide additional notice, choices or consent mechanisms before personal information is processed.
We do not intend to use sensitive information disclosed in private coaching or client relationships to train public artificial intelligence models without appropriate notice and consent.
As new technologies are implemented, we may update this Privacy Policy to accurately reflect our practices.
10. How We Share Personal Information
We do not sell or rent personal information.
We may disclose personal information:
- To service providers that process information on our behalf or assist us in operating our business
- When necessary to provide a service, program, transaction or experience requested by you
- With your consent or at your direction
- To professional advisers where reasonably necessary and subject to appropriate confidentiality obligations
- When required or permitted by applicable law, regulation, legal process or lawful governmental request
- Where reasonably necessary to investigate fraud, security issues, unlawful activity or violations of our agreements
- Where reasonably necessary to protect the rights, property, security or safety of Ask Jen Jones, our clients, users or others
- In connection with a corporate transaction such as a restructuring, financing, merger, sale or transfer of all or part of the business, subject to applicable legal requirements
11. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legitimate business, contractual, accounting, tax, legal, dispute-resolution and regulatory requirements.
Retention periods may vary depending on the type and sensitivity of information and the reason it was collected.
When personal information is no longer reasonably required, we take reasonable steps to delete, destroy or anonymize it, subject to applicable legal, contractual and technical requirements.
Information maintained by third-party service providers may also be subject to their applicable retention and backup practices.
12. Security
We take reasonable administrative, technical and organizational measures appropriate to the sensitivity of the information to protect personal information against loss, theft, unauthorized access, use, disclosure, copying or modification.
No website, electronic transmission, cloud platform or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security.
13. Your Privacy Choices and Rights
Subject to applicable law, you may contact us to:
- Ask what personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Ask questions about how your information has been used or disclosed
- Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice
- Request deletion of information where applicable and where we are not required or permitted to retain it
- Raise a concern or complaint about our privacy practices
Withdrawal of consent may affect our ability to provide certain services where the information is necessary to deliver those services.
To make a privacy request, contact us at [email protected].
We may need to verify your identity before fulfilling certain privacy requests.
14. Children and Minors
Our website and services are generally intended for adults aged 18 and older.
We do not knowingly solicit personal information from minors for participation in services intended exclusively for adults.
In limited circumstances, we may agree to provide an appropriate service involving a person under 18 where a parent or legal guardian has made the request, participates as required, and provides any consent or authorization we determine is appropriate and / or legally required.
15. External Websites and Third-Party Links
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security or content of third-party websites that we do not control. We encourage you to review the privacy policies of any third-party service before providing personal information.
16. Privacy Accountability and Contact
12873711 Canada Inc., operating as Ask Jen Jones, is responsible for personal information under its control.
Questions, concerns, access or correction requests, or complaints regarding this Privacy Policy or our handling of personal information may be directed to:
Privacy Contact
Ask Jen Jones
12873711 Canada Inc.
Email: [email protected]
We will review privacy inquiries and complaints and take reasonable steps to address legitimate concerns in accordance with applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, services, technologies, service providers, legal requirements or privacy practices.
The updated version will be posted on AskJenJones.com with a revised “Last Updated” date.
Where a material change requires additional notice or consent under applicable law, we will take appropriate steps before applying the new practice to personal information.
18. Governing Privacy Requirements
Our privacy practices are intended to comply with applicable Canadian privacy requirements governing our business, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.
Because Ask Jen Jones serves clients internationally, additional privacy rights or requirements may apply depending on an individual’s location and the nature of our activities.
Nothing in this Privacy Policy is intended to limit any rights that cannot lawfully be limited under applicable privacy legislation.